All of our orders are processed and dispatched from our warehouse in the UK. We deliver nationwide for a free.
Once we have received your order, we will contact you within 12 working days to arrange a suitable delivery date within 4-6 weeks from the time the order was placed.
It will be your responsibility to ensure all reasonable access is available at the delivery addresses and inform us (when arranging your delivery date) of any potential issues that may arise while accessing the delivery address. The delivery address must have sufficient access to accommodate the delivery vehicles and the manoeuvring of pallets. The area for delivery must be level and solid ground (i.e. tarmac, paving, concrete) as the pump trucks used to manoeuvre the pallets cannot be taken up/down curbs or positioned on loose ground.
If a delivery should fail due to nobody being in at the time of the arranged delivery there will be a minimum fee of £25 to re-deliver. For large deliveries such as dining sets the fee will be higher.
Before accepting the goods and signing for them we ask that you check your items for any noticeable damages or marks to the packaging. This will assist us and speed up the process when in the unlikely scenario an item has been damaged during transit.
Delivery address cannot be changed once an order has been dispatched, so please ensure the address is correct.