Terms & Conditions

These terms and conditions govern your use of this website but please read them carefully as they affect your legal rights.  By accessing the website and/or placing an order you and anyone accessing the website through your internet connection agree to be bound by these Terms.  Please don’t use this website if you disagree with them but if you have any questions then contact sales@georgefknowles.co.uk You should be aware of our Privacy Policy and important information about our use of cookies.  By using the Website You consent to the terms of Our Privacy Policy and Our use of Cookies.


The Sale of Goods

Please make sure that you understand these Terms before ordering any Goods from the website and note that we may revise these Terms from time to time. By ordering any Goods, You agree to be bound by these Terms and other documents expressly referred to in them at that time.


Descriptions of Goods

All prices are inclusive of any VAT. Our Goods are sold subject to its description and any Special Terms applicable to that particular item of Goods.  All images on the Website are for illustrative purposes only and the Goods may vary slightly from those images.  We take care to ensure that all details, description and prices of Goods appearing on the website are correct except that, the measurements of all Goods are approximate. Although we aim to keep the website as up to date as possible, the details, description and price of the Goods appearing on this Website at a particular time may not always reflect the accurate position when you place an order and we can’t confirm the price until we accept your order.


Measurements of Goods

We accept no liability arising from any inaccuracy in the measurements set out in the description of any Goods and you are responsible for ensuring there is adequate access to Your premises for Us to provide delivery of the Goods ordered the Goods’ ordered will freely pass through into the room of Your choice, if You are in any doubt please contact us to arrange a site visit by Our representative before Ordering the Goods on Our Website and the suitability of the Goods’ ordered for Your chosen location and purpose. 


Orders for Goods

A contract for the sale of Goods by Us to You forms as follows:

You make an offer for the Goods by pressing the confirm button at the end of the order process.  This must be accompanied by a deposit of 20% (twenty per cent) of the total price of the ordered Goods (the ‘Deposit’) (including the delivery charge).  Authority for payment of the Deposit must be given when You place Your order.  

We will send you an automated order acknowledgment confirming the details but we have not accepted your order just yet.  All Goods shown on the Website are subject to availability but we will inform you as soon as possible if the Goods that you ordered are  unavailable;

We will accept your order by sending you an email (the ‘Confirmation’) at which point a contract is formed;

When the Goods become available We will contact you to arrange delivery of the Goods and to take payment of the outstanding balance due to Us.  Any balance can be settled by cash (only accepted in store), Switch/Maestro, Solo, Visa Debit, Visa Electron, Visa or Mastercard or direct credit to our bank (see the order acknowledgement for bank account details).  Any outstanding payments not covered by a credit agreement must be received by Us in full prior to dispatch of the Goods. 

We will take reasonable care to keep details of your order and payment secure, but in the absence of our negligence we can’t be held liable for your losses if a third party gains unauthorised access to any data you provided.

There are a lot of things on the website and some of them may be incorrectly priced.  If we find the price of the Goods you ordered are wrong we will inform you and give you the option of continuing to purchase them at the correct price or cancelling your order. We will not process your order without your instructions and if we can’t get hold of you we will notify you the order is treated as cancelled.  If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we don’t have to provide the Goods to you at the incorrect (lower) price.


Delivery & Returns

Free local delivery within 30 miles.

You will be contacted by our Delivery Team  to arrange a suitable date for delivery when your order has arrived in our Warehouse.
Any outstanding balance will be paid at the point of delivery.
Please note that we are only able to deliver goods to the address that your credit/debit card is registered at. If you require delivery to a different address please Enquiry in store as to an alternative method of payment.

If you live outside of the 30 mile radius a delivery charge will be agreed at the point of sale.
Unfortunately, we  can not remove your old furniture.

At your home our delivery team will assess where the goods are going to be placed to ensure there are no obstacles. 
On the odd occasion we access is poor We will return the goods to our showroom and re arrange delivery once the necessary steps have been taken to allow access.
We are unable to remove doors or windows on your behalf. 


Termination of the Order

We may terminate an order placed by you for Goods if:

The Goods are discontinued or unavailable from stock; or

We are unable to obtain authorisation from your bank or credit card company for payment of the Deposit for the Goods or any other sums under these Terms; or

We identify a pricing error; or

You fail within 14 days of being notified that the outstanding balance is due to us to either pay for the Goods in full or to enter into a credit agreement with us. 

If we are unable to supply any Goods, we are not liable to you but we will ensure that your Deposit for the particular Goods is refunded and that you are not subsequently charged for the particular Goods unless it is your fault that we cannot supply the particular Goods.


Cancellation of Orders by You prior to Receipt of the Goods

Bespoke Goods

If you change your mind we may only accept notice of cancellations of orders for Bespoke Goods if you notify us in writing before the earlier of 7 days from the Confirmation or confirmation that Bespoke Goods are available for delivery and we’re able to cancel the order with Our suppliers without incurring a fee exceeding the Deposit You paid.  If we accept your notice without incurring any fees with our suppliers we’ll refund your Deposit for the Bespoke Goods within 30 days of receipt of the notice less the fees which we incur with our suppliers.

Express Goods

If you change your mind, we’ll accept notice of cancellation of an order for Express Goods prior to you receiving them if you notify us in writing and you‘ll be entitled to received a full refund of any payment you made which we’ll make within 14 days of notifying us of your cancellation in writing.


Cancellation of Contracts by You following Receipt of the Goods

Bespoke Goods

If you change your mind we won’t accept any notice of cancellation of orders for Bespoke Goods once you’ve received them.


Express Goods

We hope that you’ll be happy with Your Express Goods but if you want to cancel a contract for Express Goods for any reason you have the right to do so within 14 days without giving any reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Express Goods (or if the Express Goods are being delivered in separate lots or pieces, physical possession of the last lot or piece of Express Goods).  

To exercise the right to cancel, you must inform Stokers Limited at 277 Wennington Road, Southport, Merseyside, PR9 7TW of your decision to cancel this contract by a clear statement by a written letter sent by post.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you do cancel this contract, you’re entitled to receive a full refund and we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

If you do make a cancellation you must following such cancellation keep the Express Goods in your possession and take good care of them.  We will make a deduction from the reimbursement for loss in value of any Express Goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay and not later than:

14 days after the day we receive back from you any Express Goods supplied; or

(if earlier) 14 days after the day you provide evidence that you have returned the Express Goods; or

if there were no Express Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.  We may withhold reimbursement until we have received the Express Goods back or you have supplied evidence of having sent back the Express Goods, whichever is the earliest.

You shall return the Express Goods to Us at 50 St Anne Street, Liverpool, L3 3EA in their original condition in secure packaging without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us.  The deadline is met if you send back the Express Goods before the period of 14 days has expired.  

You’re responsible for the direct costs of returning Express Goods to us unless they are defective or not what you ordered.  The cost is estimated at a maximum of approximately £200. 

For hygiene reasons mattresses, pillows and duvets cannot be returned once the protective seal has been opened, unless the Express Goods are faulty or not what you ordered.  This does not affect your warranty rights. 


George F Knowles is a trading name of G F Knowles Ltd 

Company No. - 09941672 

Registered Office - 50 St. Anne Street, Liverpool, England, L3 3EA

VAT No. - 230852918

Email - sales@georgefknowles.co.uk

Telephone No. - 0151 207 1311

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